The present General Conditions of Sale (hereinafter referred to as "Conditions"), detailed below, exclusively determine the contractual relations between any user user of www.arcobesta.com (hereinafter referred to as "user" or "customer") and Arco, Bésta e Caça Lda (hereinafter referred to as "the Company").
The general conditions of sale are the only ones to be applicable and they replace all the other conditions, except previous agreement, expressed and in writing.
Arco, Bésta e Caça Lda. May promptly and without prior notice modify certain provisions of its general conditions, and these must be re-read every visit at www.arcobesta.com (hereinafter referred to as "site").
By using the site, the customer undertakes to respect the General Conditions of Sale expressed here.
2. Terms and Conditions of Sale
The sales of our site are EXCLUSIVELY destined to the client GREATER THAN 18 YEARS.
Articles intended for use by minors under 18 years of age must be purchased by their legal representatives, who assume full responsibility for the acquisition and future use of them.
Three modes of acquisition are available:
- Via INTERNET, through the website: www.arcobesta.com 24 / 24h and 7/7 days.
- Via TELEPHONE, by the number: (+351) 218110477 or 964755262, during the normal hours of operation of the store.
The customer will receive, by e-mail, the confirmation of the request made.
- Directly in the store *: Rua Vale de Santo António 48A, 1170-381 Lisbon, Portugal
* The promotions and prices online may vary from promotions and prices of Loja
3. Product Information
The photographs presented on the website are merely illustrative. As such, ArcoBesta recommends that you consult the detailed description of the product in order to obtain complete information about its characteristics.
ArcoBesta is not responsible, directly or indirectly, for any information, content, statements or expressions contained in the texts of the articles sold on the site arcobesta.com. The authors of the content of the descriptions of the Products is the responsibility of the publishers, manufacturers and distributors of the articles in question.
In case the information presented does not correspond to the actual characteristics of the product, the Customer assists the right to terminate the purchase and sale agreement in the applicable legal terms.
Despite your efforts, some Products may be incorrectly priced, which is why ArcoBesta checks prices when you process orders. If the price of the product is lower than the advertised price, ArcoBesta will refund the difference. If the price is higher, ArcoBesta will inform the Customer of such situation by email and will await its decision to accept the new proposal or cancel the order within 15 days from the date it was communicated to the Customer.
The sales prices indicated on the website are in Euros, including the Taxes and Taxes normally applicable to the sale to the public in the national territory.
In the shopping cart of the site, and before order confirmation, the corresponding VAT values are calculated and applied.
The shipping charges are at the customer's expense, and are charged at the end of the purchase.
Arco, Bésta e Caça Lda. Reserves the right to modify prices at any time, however it tries to apply the tariffs in force that were indicated on the site at the moment the customer makes the request.
If there is a price change, the Company reserves the right to cancel the order.
5. Availability of products
Arco, Bésta e Caça Lda. Will always seek to respect the deadlines for delivery of an order, as long as stock availability is available.
In the event that one of the requested products is not available in stock, Arco, Bésta e Caça Lda. Will contact the customer by e-mail or by telephone within 15 days from the date of order, in order to inform the new delivery time of the product.
In case the customer is not interested in receiving the product within the indicated period, Arco, Bésta e Caça Lda. Will reimburse the values corresponding to the products not supplied.
Some products available on the website, not in stock, can be ordered from our suppliers, and the delivery period will be extended.
6. Locations, times and conditions of transport
The products purchased on the Site may eventually be delivered to any country in the world, while reserving the Company the right to refuse any request.
The order will be delivered to the address that the customer indicates as Delivery Address in the website purchase form.
Depending on the country of delivery / weight of the order, the delivery value of the products is calculated and presented.
Product delivery will only take place on business days. Except for unavailability of products or other possible causes of force majeure, merchandise will be delivered between 2 to 7 business days in Portugal, after payment has been credited to our account.
In case of non-receipt of the order within the indicated deadlines, the Customer should contact, as soon as possible, the Arco, Bésta and Caça Lda Customer Service. Through any of his contacts.
The customer upon receipt of his order must check the condition of the packaging.
If the packaging shows signs of being violated or is visibly damaged, the customer must immediately submit a complaint to the carrier, without which no further complaint can be lodged.
In case the product does not correspond to the one that was purchased or has visible defects, you must contact Arco, Bésta e Caça Lda. Within 14 days to proceed with its return. In this situation the costs of return will be borne by ArcoBesta, as well as credited the value of the purchase.
In shipments, the merchandise travels at the customer's risk. Arco Bésta and Caza can not be held liable for any loss, damage, or loss that occurs in the articles sent.
Except where expressly requested by the customer and agreed previously an additional insurance, the goods transit covered only by the minimum coverages of the carriers. In case there is a need for participation, this must be done by the customer to the carrier.
Payment may be made by any of the following means:
1. By Multibanco, through the reference issued by the Arc Beast and Hunting.
Once confirmed the effective payment of the payment, Arco, Bésta e Caça Lda. Will proceed to send the order to the indicated address.
2. By Paypal
3. By credit / debit card via Paypal
8. Right to resolve the contract
If you wish to return an article for reimbursement, you may do so, without having to state the reason, in the following terms:
- Within 14 consecutive days from the date of receipt of the same;
- The articles must be in perfect condition and without any type of use;
- The original packaging must be in perfect condition
- You should submit the invoice for the purchase.
- All payments received will be reimbursed, excluding shipping costs for the item.
This right shall not apply to articles which, according to the legislation in force, are not susceptible of being returned:
Articles manufactured, produced, assembled or altered at the request of the customer or according to their personal specifications.
Items ordered by the Company from suppliers specifically at customer's request and according to their specifications.
The Customer should contact ArcoBesta Customer Service that will provide all return instructions. The Customer shall not, under any circumstances, send the articles to ArcoBesta without prior contact since they will not be received.
Phone: (+351) 218110477 (+351) 964755262
Monday to Friday: 10:00 a.m. to 7:30 p.m. (Lunch 1:00 p.m. to 3:00 p.m.)
Saturdays: 10h00 - 13h00
If you so wish, and for the same purpose, you also have the possibility to complete and send by e-mail or postal mail this free-form template.
The refund will be made within 14 days by the same means used for payment, after receipt of the product.
If the reason for the return is due to defect of product or that it does not correspond to the product actually bought, the cost of transportation will be borne by ArcoBesta
If the reason for the return is for non-satisfaction, the cost of transportation will be borne by the buyer
Return in Arco and Beast Store
You can return or exchange your items in our store as long as they meet the general conditions mentioned. In addition to the article, you must submit the purchase invoice.
9. Warranties and after-sales services
All items sold through the Site are considered to be wearable consumables, and therefore not subject to any kind of warranty by the Company, except those where a warranty period is clearly defined.
Some items may be covered by an additional guarantee from the manufacturer, in which case the latter must be operated by the customer with the manufacturer, and expressly exclude any intervention or responsibility on the part of the Company.
The warranty applies exclusively to manufacturing defects and does not include parts where natural wear is expected to occur.
In the case of guarantees that are provided directly by the manufacturers, the company declines any liability with any costs or fees that the buyer incurs by external entities, namely state, licensing or related to customs procedures or customs duties.
The guarantee is expressly excluded:
- Wear and tear caused by normal use of the product.
- Tolerances of materials or construction methods.