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Answers from Arco Besta & Caça, a shop for bows, crossbows, airguns and hunting in Lisbon since 1994. Last reviewed: November 2026.
The shop
1. Where is the Arco Besta & Caça shop?
The shop is at Rua Vale de Santo António, n.º 48 A, 1170-381 Lisboa, at the junction with Rua Leite Vasconcelos. You can call 218 110 477 or 964 755 262 (also on WhatsApp), or write to [email protected]. The address and map are on Our shops.
2. What are the shop's opening hours?
Monday to Friday, 12:30 to 17:30, and Saturday, 10:00 to 13:00. Closed on Sundays. Outside these hours, please book an appointment in advance on 218 110 477 or 964 755 262.
3. Who is Arco Besta & Caça?
It is a Portuguese company opened in 1994 by Carlos Freitas and João Freitas, archers on the Portuguese national team. It started with archery only and later expanded into adventure sports, outdoor, hunting and knives. Today it is the market leader in Portugal. It has a shop in Lisbon and a technical repair workshop. More on About us.
4. Can I collect my order from the shop?
Yes. Pickup at the Lisbon shop is free: choose «Levantamento em Loja» (in-store pickup) in the cart. If the item is in stock, the order is usually ready within 2 working days.
Shipping and delivery times
5. How much is shipping to mainland Portugal?
The cost depends on the weight of the order and is calculated in the cart. Prices include VAT:
Shipping costs for the islands and for Spain are on Shipping costs and times.
| Order weight | Shipping (incl. VAT) |
|---|---|
| up to 0.5 kg | 7.38 € |
| 0.5 to 2 kg | 10.46 € |
| 2 to 5 kg | 12.92 € |
| 5 to 10 kg | 16.61 € |
| 10 to 20 kg | 19.68 € |
| 20 to 30 kg | 23.62 € |
| 30 to 40 kg | 28.04 € |
| 40 to 75 kg | 43.54 € |
| 75 to 100 kg | 59.04 € |
6. How long does delivery take?
When the items are in stock, the order is dispatched within 24 hours of payment being confirmed. In mainland Portugal, the carrier delivers 1 to 5 days after dispatch. If an item is not available, Arco Besta & Caça will contact the customer within 15 days with the new delivery date. If the customer does not want to wait, they are refunded for that item.
7. Do you ship to Madeira and the Azores?
Yes, with standard or express shipping. Shipping is calculated in the cart according to the weight of the order; the full table is on Shipping costs and times.
8. Do you ship to Spain and other countries?
We ship to mainland Spain, and shipping is calculated in the cart. For the Balearic Islands, the Canary Islands, Ceuta and Melilla, and for countries that do not appear in the cart, ask for a quote at [email protected].
9. Do prices include VAT?
Yes. Prices on the site are in euros and include the taxes that apply to sales in Portugal. In the cart, before you confirm the order, VAT is calculated according to the destination and shipping is added.
Payments
10. Which payment methods do you accept?
Multibanco (payment reference), MB WAY, Payshop, Visa or Mastercard, Apple Pay, payment in instalments with Parcela Já (subject to approval) and bank transfer. The order is dispatched once payment is confirmed. With Multibanco, MB WAY and Payshop there is no need to send proof of payment. To pay by bank transfer, place the order and ask us for the IBAN. Details on Payment methods.
Returns and warranty
11. Can I return an item bought online?
Yes, within 14 days of receipt and without giving a reason. The item must be in perfect condition, with no signs of use, in its original packaging in good condition and with the invoice. Before sending it, contact us ([email protected] or 218 110 477) for return instructions: returns sent without contacting us first will not be accepted. We refund all payments, including standard shipping, within 14 days of receiving the item, using the same payment method. Return shipping is paid by the customer, unless the item is faulty or does not match what was ordered. You can also return or exchange items at the Lisbon shop. Items made or altered to the customer's measurements, and items we ordered from the supplier to the customer's specifications, cannot be returned. More on Returns.
12. What should I do if an item is faulty?
Contact us with the invoice and a description or photo of the fault, and we will assess the case. Some items also have a manufacturer's warranty. On bows and crossbows, a dry fire (shooting without an arrow or bolt), even a partial one, voids the warranty.
Other
13. Do you assemble and tune equipment?
Yes. We assemble and tune equipment, such as arrows and strings, and we have a workshop for repairs and parts replacement. See Services.
14. Do you have other websites?
Yes. arcobesta.com is the full online shop: bows, crossbows, airguns, hunting, outdoor and knives. Equipment and prop hire for film and advertising is at cinealuga.com.
15. How do I get news and special offers?
Subscribe to the newsletter using the form in the site footer. You can unsubscribe at any time.
Law
16. What does Portuguese law say about bows, crossbows and airguns?
The answers about Portuguese law (ownership, hunting, transport, prohibited places and airguns) are in the Portuguese version of this page, with the articles of the law: Perguntas frequentes (Portuguese).