Returns

GENERAL CONDITIONS

If you wish to return an item for a refund, you may do so without giving any reason, under the following terms:

• Within 14 consecutive days from the date you received it
• Items must be in perfect condition, with no signs of use
• The original packaging must be in perfect condition
• You must present the invoice for the purchase

All payments received will be refunded, including the original delivery cost of the order (standard delivery). The cost of sending the item back is paid by the customer, except in the cases described under Costs.

This right does not apply to items that, under the applicable law, cannot be returned:

Items made, produced, assembled or altered at the customer's request or according to the customer's personal specifications.

Items ordered by the Company from suppliers specifically at the customer's request and according to the customer's specifications.

PROCEDURE

The Customer must contact ArcoBesta Customer Support, who will provide all return instructions. Under no circumstances should the Customer send items to ArcoBesta without contacting us first, as they will not be accepted.

Email: [email protected]

Phone: (+351) 218110477 (+351) 964755262

Opening hours:

Monday to Friday: 10:00 - 19:30 (lunch 13:00-15:00)

Saturday: 10:00 - 13:00

If you wish, you may also fill in and send by email or post this model withdrawal form.

COSTS

If the item is returned because it is defective or does not match the product purchased, ArcoBesta will pay the shipping cost.

If the item is returned because you are not satisfied, the shipping cost is paid by the buyer.

REFUND

The refund will be made within 14 days of receiving the product, using the same payment method you used.

RETURNS AT THE ARCOBESTA STORE

You may return or exchange your items in our store, provided they meet the general conditions above. Along with the item, you must present the purchase invoice.